680 Understanding and Motivating Customers
- Costs: € 990.-
- Dates: to be set
- Lessons: 40
- Days: 5
- Location: Swiss Textile College / Wattwil
Target Group
Sales and service staff
Course Catalogue
Management Tasks
- The various "roles" in everyday practice
- Who am I? What is my style of behaviour?
- How do I behave in difficult situations or under stress?
- What is my attitude towards myself and others?
Management Instruments
- Thinking in terms of goals and working with goals in mind.
- Despite conformist behaviour, still working efficiently.
- Techniques and psychological aspects of holding talks under difficult conditions with practical video exercises.
- Introduction to transaction analysis.
- Mastering everyday situations.
Management Practice
- Principles of conflict management strategies / discussion of examples from the point of view of an experienced Assembly Operations Manager (workshop)
- Information: How am I informed? How do I inform?
- Principles of instructing and giving orders under difficult conditions (practical video exercises)
- Motivating oneself and others – the positive / negative closed loop personal action program
- Summary / answering questions
Tropical Medicine
- Preparing a trip, vaccinations, travel medicine
- Travel illnesses, long-haul flights, diarrhoea, malaria and other tropical illnesses, venereal diseases
- Overview of the most frequent tropical illnesses
AIDS Prevention
- How AIDS is transmitted
- HIV antibody test
- Medical treatment of AIDS symptoms
- Contraception methods and their futility where AIDS is concerned
- Culture and sexuality in foreign countries
Addiction Prevention
- Information about alcohol and other addictive substances
- Confrontation with one’s own use of addictive substances
- Causes of addiction
- Personal crisis situation: stress, boredom, loneliness and their connection with consumption of addictive substances
Booking
Book this course now.
Payment
Payment in advance. The bill will be sent immediately after booking.